AI Adoption Isn't a Tech Problem. It's a Conversation You're Not Having.

AI Adoption Isn't a Tech Problem. It's a Conversation You're Not Having.

Every organization right now is somewhere on the AI adoption curve. But it’s not quite a Golden Age yet. More like a golden retriever. Some are enthusiastically chasing it like a tennis ball in the park. Others are being dragged toward AI to have their noses shoved into the mess on the carpet. 

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Every Flight Needs a Tower: The Highest-ROI Structure Change You Haven't Made Yet

Every Flight Needs a Tower: The Highest-ROI Structure Change You Haven't Made Yet

The easiest organizations to fix are the broken ones. The harder problem — and the more common one in mission-driven public sector work — is the organization where everything is actually pretty good. Every instrument is reading normal. And yet the flight is just slightly off course and hitting pockets of turbulence along the way.

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Your Internal Communications Strategy Is Upside Down

Your Internal Communications Strategy Is Upside Down

What employees most want to be recognized for is the work itself — the specific, unglamorous, mission-critical work that keeps the organization functioning. When a leader can say "what you did moved this specific needle, and here's why that mattered this quarter" — that's not just recognition. That's alignment. That's an employee who now understands the mission more concretely than any all-hands presentation could teach them.

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Paris Saturday, Cubicle Monday: An Unexpected Master Class

Paris Saturday, Cubicle Monday: An Unexpected Master Class

Prior to turning 30, I started an event production company rooted in punk and alternative culture. Not because it was a calculated career move, but because it was the opposite of one — a creative outlet that had absolutely nothing to do with government policy or interagency coordination, and that was the point.

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